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By donslawncare9438, Mar 11 2016 06:28PM

As always, I’ll start my note with a big Thank You. For your kindness to our crew, for being a loyal customer, and most of all, for choosing to do business with Don’s Lawn Care. I’ll continue to do everything I can to make that the best lawn care decision you’ve ever made.

It’s a funny thing in business. You’ve been doing something for 30+ years and, although you continue to learn and hone your skills, you feel you have a pretty good handle on expecting the unexpected and adapting accordingly.

And then something happens that reminds you why business is tough no matter how long you’ve been at it.

When Don’s Lawn Care mailed out our Spring letter last year, we were excited about a couple changes that had been in the works for a few years and were now coming to fruition. Within a matter of weeks, one of those changes had already shown to be a winner.

Unfortunately, the other didn’t.

Aside from obvious disappointment (and a little scrambling), the perfectionist in me still believes there was more I could’ve done to minimize the impact felt by our customers. However, in looking back at the season as a whole, I’m still very proud of the job done by our crew. Working with new, sometimes less experienced people can be a challenge for customers, fellow crew members, and managers. Despite that, we never ended a day with a customer’s task unfinished.

Now, going into 2016, we’re excited to be fully adjusted and settled into last year’s changes.

• We’re adding an additional crew member to make sure our current customers continue to receive the same level of service they expect from Don’s Lawn Care. Paul comes to us with significant landscaping experience already and will fit in nicely with the current crew.

• We continue to upgrade our email billing and communications. Please make sure you let us know if we need to add/update your email address.

• ***Spring clean-ups will begin March 28th (weather permitting).

If you have any questions or special projects, please don’t hesitate to give me a call at 401.491.9438 or shoot me an email at donslawncarellc21@yahoo.com.

Thanks again and I look forward to seeing you soon!

Sincerely,

Jeremiah Johnson and the Don’s Lawn Care Team

By donslawncare9438, Mar 19 2015 03:00PM

Hello again from the Don’s Lawn Care Team!

Well, I started last year with a big “Thank You”! and without a doubt, I owe you the same again this year.

Despite soaring gas prices (nice to see them a little lower now, right?) and a lengthy drought at the end of the season, 2014 was another great year for Don’s Lawn Care - thanks to customers like you.

The changes we talked about last Spring turned out to be critical in making sure we were able to continue to provide the same level of quality and service you’ve come to expect from Don’s Lawn Care.

Adam Briggs’s promotion to Team Leader

o Adam continued to provide valuable job knowledge while learning how to lead a top-flight landscape crew.

o Having spent a full season proving he can communicate well with our team, we now look forward to Adam taking on a bigger role in our customer relationships as well.

Don’s Lawn Care’s new partnership with Brian Muoio of Muoio Design Group

o Brian’s landscape design expertise and creativity proved to be a great addition to the Don’s Lawn Care Team and was a major reason for the tremendous growth of that segment of our business.

o Working with Brian ensures we are better able to handle anything your property may need, from small aesthetic changes to complete landscape makeovers.

o Moving forward, Brian will continue to enable Don’s Lawn Care to provide new and exciting ways to make your property the envy of the neighborhood.

We’ll close with a reminder to you that despite the record snowfall we had this winter, we still hope to get started on Spring clean-ups very soon (week of April 5th, weather permitting). Having said that, we do expect to see some weather-related damage when we do finally dig ourselves out. If you see any damage to ornamental plants and trees or problems with your lawn before we get to you, please don’t hesitate to call so we can schedule a time to assess the damage.

If you have any other questions or concerns, please don’t hesitate to give me a call at 401.491.9438 or shoot me an email at donslawncarellc21@yahoo.com.

Thanks again and I look forward to seeing you soon!

Sincerely,

Jeremiah Johnson and the Don’s Lawn Care Team

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